Privacy Policy of Ciciriello S.r.l.

This Application collects some Personal Data from its Users.

Data Controller

Ciciriello S.r.l - VAT number 01322800747
Provincial road for Grottaglie Km 1 - 72029 Villa Castelli Brindisi (BR) - Italy

Owner's email

Types of Data collected

Among the Personal Data collected by this Application, independently or through third parties, there are: email, surname, Cookie, Usage data, telephone number, profession, postal code, city, address and company name.

Complete details on each type of data collected are provided in the dedicated sections of this privacy policy or through specific information texts displayed before the data is collected.
Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Application.
Unless otherwise specified, all Data requested by this Application are mandatory. If the User refuses to communicate them, it may be impossible for this Application to provide the Service. In cases where this Application indicates some Data as optional, Users are free to refrain from communicating such Data, without this having any consequence on the availability of the Service or on its operation.
Users who have doubts about which Data are mandatory are encouraged to contact the Owner.
Any use of Cookies - or other tracking tools - by this Application or by the owners of third-party services used by this Application, unless otherwise specified, has the purpose of providing the Service requested by the User, in addition to further purposes described in this document and in the Cookie Policy, if available.

The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this Application and guarantees that he has the right to communicate or disseminate them, freeing the Owner from any liability towards third parties.

Method and place of processing of the collected Data

Methods of treatment

The Data Controller adopts the appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data.
The processing is carried out using IT and/or telematic tools, with organizational methods and with logic strictly related to the purposes indicated. In addition to the Data Controller, in some cases, other subjects involved in the organization of this Application (administrative, commercial, marketing, legal, system administrators) or external subjects (such as third party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) also appointed, if necessary, as Data Processors by the Data Controller. The updated list of Managers can always be requested from the Data Controller.

Legal basis of the treatment

The Data Controller processes Personal Data relating to the User in the event that one of the following conditions exists:

  • the User has given consent for one or more specific purposes; Note: in some jurisdictions, the Data Controller may be authorized to process Personal Data without the User's consent or another of the legal bases specified below, as long as the User does not object ("opt-out") to such treatment. However, this is not applicable if the processing of Personal Data is governed by European legislation on the protection of Personal Data;

  • the processing is necessary for the execution of a contract with the User and/or for the execution of pre-contractual measures;

  • the processing is necessary to fulfill a legal obligation to which the Data Controller is subject;

  • the treatment is necessary for the execution of a task of public interest or for the exercise of public powers with which the Data Controller is invested;

  • the processing is necessary for the pursuit of the legitimate interest of the Data Controller or of third parties.

However, it is always possible to ask the Data Controller to clarify the concrete legal basis of each treatment and in particular to specify whether the treatment is based on the law, provided for by a contract or necessary to conclude a contract.


The Data is processed at the Data Controller's operating offices and in any other place where the parties involved in the processing are located. For more information, contact the Owner.
The User's Personal Data may be transferred to a country other than the one in which the User is located. To obtain further information on the place of processing, the User can refer to the section relating to the details on the processing of Personal Data.

The User has the right to obtain information regarding the legal basis for the transfer of Data outside the European Union or to an international organization governed by public international law or constituted by two or more countries, such as for example the UN, as well as regarding the security measures adopted by the Data Controller to protect the Data.

If one of the transfers described above takes place, the User can refer to the respective sections of this document or request information from the Data Controller by contacting him at the contact details indicated at the beginning.

Storage period

The Data are processed and stored for the time required by the purposes for which they were collected.


  • Personal Data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of this contract is completed.

  • Personal Data collected for purposes attributable to the legitimate interest of the Data Controller will be retained until such interest is satisfied. The User can obtain further information regarding the legitimate interest pursued by the Data Controller in the relevant sections of this document or by contacting the Data Controller.

When the treatment is based on the User's consent, the Owner can keep the Personal Data for longer until said consent is revoked. Furthermore, the Data Controller may be obliged to keep Personal Data for a longer period in compliance with a legal obligation or by order of an authority.

At the end of the retention period, the Personal Data will be deleted. Therefore, upon expiry of this term, the right of access, cancellation, rectification and the right to data portability can no longer be exercised.

Purpose of the processing of the collected data

The User Data is collected to allow the Owner to provide its Services, as well as for the following purposes: Contacting the User and Statistics.

To obtain further detailed information on the purposes of the processing and on the Personal Data concretely relevant for each purpose, the User can refer to the relevant sections of this document.

Details on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:

  • Contact the user

Mailing list or newsletter (this Application)

By registering with the mailing list or newsletter, the User's email address is automatically added to a list of contacts to which email messages containing information, including commercial and promotional information, relating to this Application may be sent. The User's email address could also be added to this list as a result of registering with this Application or after making a purchase.

Personal Data collected: ZIP code, city, surname, Cookies, Usage data, email, address, telephone number, profession and company name.

Contact form (this Application)

By filling in the contact form with their Data, the User consents to their use to respond to requests for information, quotes, or any other kind indicated by the header of the form.

Personal Data collected: ZIP code, city, surname, email, address and telephone number.

", s.r.o., ID no.: 036 68 681, with registered office at Šumavská 31, 602 00 Brno" is responsible for processing the data processed by the Chat module for which we have a legitimate interest in providing customer support, which involves the processing of cookies or other data entered in the chat box. The personal data in the chat box is processed automatically. The advanced features are enabled only after having explicitly consented to them using analytical and/or marketing cookies.

Contact data: - name, surname, e-mail address, telephone number or contact details of a social network account;

Details about your website visit: - URLs of websites visited, date and time of website visit, technical information, IP address, geolocation data (country and city from which the user viewed your website).

  • Statistics

The services contained in this section allow the Data Controller to monitor and analyze traffic data and are used to keep track of User behaviour.

Google Analytics with anonymized IP (Google Inc.)

Google Analytics is a web analytics service provided by Google Inc. ("Google"). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Application, compiling reports and sharing them with other services developed by Google.
Google may use the Personal Data to contextualize and personalize the ads of its advertising network.
This integration of Google Analytics makes your IP address anonymous. The anonymization works by shortening the IP address of the Users within the borders of the member states of the European Union or in other countries adhering to the agreement on European Economic Ciciriello. Only in exceptional cases will the IP address be sent to a Google server and shortened within the United States.

Personal Data collected: Cookies and Usage Data.

Place of processing: United States –Privacy PolicyOpt out. Subject adhering to the Privacy Shield.

User rights

Users can exercise certain rights with reference to the Data processed by the Owner.

In particular, the User has the right to:

  • withdraw consent at any time.The User can revoke the previously expressed consent to the processing of his Personal Data.

  • object to the processing of your data.The User can object to the processing of his Data when it takes place on a legal basis other than consent. Further details on the right to object are set out in the section below.

  • access your data.The User has the right to obtain information on the Data processed by the Data Controller, on certain aspects of the processing and to receive a copy of the Data processed.

  • check and ask for rectification.The User can verify the correctness of his Data and request its updating or correction.

  • obtain the limitation of the treatment.When certain conditions are met, the User can request the limitation of the processing of their Data. In this case, the Data Controller will not process the Data for any other purpose than their conservation.

  • obtain the cancellation or removal of their Personal Data.When certain conditions are met, the User can request the cancellation of their Data by the Owner.

  • receive their data or have them transferred to another owner.The User has the right to receive their Data in a structured format, commonly used and readable by an automatic device and, where technically feasible, to obtain its transfer without obstacles to another holder. This provision is applicable when the Data are processed with automated tools and the processing is based on the User's consent, on a contract of which the User is a party or on contractual measures connected to it.

  • propose a complaint.The User can lodge a complaint with the competent personal data protection supervisory authority or take legal action.

Details on the right to object

When Personal Data is processed in the public interest, in the exercise of public powers vested in the Data Controller or to pursue a legitimate interest of the Data Controller, Users have the right to object to the processing for reasons connected with their particular situation.

Users are reminded that, should their Data be processed for direct marketing purposes, they may object to the processing without providing any reason. To find out if the Data Controller processes data for direct marketing purposes, Users can refer to the respective sections of this document.

How to exercise your rights

To exercise the User's rights, Users can direct a request to the contact details of the Owner indicated in this document. Requests are filed free of charge and processed by the Data Controller as soon as possible, in any case within a month.

Learn more about treatment

Defense in court

The User's Personal Data may be used by the Owner in court or in the preparatory stages for its eventual establishment for the defense against abuse in the use of this Application or related Services by the User.
The User declares to be aware that the Owner may be obliged to disclose the Data by order of the public authorities.

Specific information

At the request of the User, in addition to the information contained in this privacy policy, this Application could provide the User with additional and contextual information regarding specific Services, or the collection and processing of Personal Data.

System and maintenance logs

For needs related to operation and maintenance, this Application and any third party services used by it may collect system logs, i.e. files that record the interactions and which may also contain Personal Data, such as the User IP address.

Information not contained in this policy

Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.

Response to "Do Not Track" requests

This Application does not support “Do Not Track” requests.
To find out if any third-party services used support them, the User is invited to consult the respective privacy policies.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by informing Users on this page and, if possible, on this Application as well as, if technically and legally feasible, by sending a notification to Users via one of the contact details held by the Data Controller. Therefore, please consult this page regularly, referring to the date of the last modification indicated at the bottom.

If the changes concern treatments whose legal basis is consent, the Data Controller will collect the User's consent again, if necessary.

Definitions and legal references

Personal Data (or Data)

Personal data is any information which, directly or indirectly, also in connection with any other information, including a personal identification number, makes a natural person identified or identifiable.

Usage Data

This is information collected automatically through this Application (also from third-party applications integrated into this Application), including: IP addresses or domain names of the computers used by the User who connects with this Application, addresses in URI notation ( Uniform Resource Identifier), the time of the request, the method used to forward the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response from the server (successful, error, etc.) the country of origin, the characteristics of the browser and operating system used by the visitor, the various temporal connotations of the visit (for example the time spent on each page) and the details relating to the itinerary followed within the Application, with particular reference the sequence of pages consulted, the parameters relating to the operating system and the User's IT environment.


The individual who uses this Application who, unless otherwise specified, coincides with the interested party.


The natural person to whom the Personal Data refer.

Data Processor (or Manager)

The natural person, legal person, public administration and any other body that processes personal data on behalf of the Data Controller, according to what is set out in this privacy policy.

Data Controller (or Owner)

The natural or legal person, public authority, service or other body which, individually or together with others, determines the purposes and means of processing personal data and the tools adopted, including the security measures relating to the functioning and use of this Application. The Data Controller, unless otherwise specified, is the owner of this Application.

This Application

The hardware or software tool through which the Personal Data of Users are collected and processed.


The Service provided by this Application as described in the relative terms (if available) and on this site/application.

European Union (or EU)

Unless otherwise specified, any reference to the European Union contained in this document is understood to be extended to all current member states of the European Union and of the European Economic Ciciriello.


Small portion of data stored within the User's device.

Third party cookies

Third-party cookies are set by a website other than the one the user is visiting and reside on servers other than that of the site visited (eg: Google, criteo, adnx, casalemedia, doubleclick, googleads.g. doubleclick, facebook , googleadservices, iubenda, prfct).

Therefore, the use of data collected by these external operators through cookies is subject to their respective privacy policies.

Cookies are present on the Site for:

  • Remarketing and behavioral targeting:
    AdWords Remarketing (Google Inc.)
    Remarketing with Google Analytics for display advertising (Google Inc.)
    Google Ads (Google Inc.)
    Facebook Remarketing (Facebook, Inc.)

  • Statistics:
    Google Analytics (Google Inc.)
    Google Analytics with anonymized IP (Google Inc.)

  • Klarna Bank AB (publ) ("Klarna") uses cookies to recognize your device for the purpose of providing you with personalized advertising of Klarna products the next time you visit a commercial website offering Klarna products and for of analysis.
    Persistent marketing and analytics cookies.
    These cookies contain a unique user ID which will enable Klarna to recognize your device the next time you return to a merchant using Klarna's services. These are persistent cookies, stored on your device for up to 540 days after your last interaction with Klarna, or until you delete them, and allow Klarna (i) to show you personalized marketing of Klarna products, including credit promotions and (ii) to perform user behavior analysis.
    By linking the unique user ID stored in the cookie on your device to the information Klarna has about you, Klarna will be able to recognize you on that device. The information collected by Klarna via cookies is not shared with third parties.
    About Klarna

    Klarna Bank AB (publ) is subject to Swedish data protection legislation and is the data controller for the purposes of processing personal data as described above. Klarna has a data protection officer and a team of personal data experts. Klarna also has a customer service team that handles queries related to personal data. You can contact Klarna at Visit for more information about Klarna and how Klarna processes personal data.

There are also cookies for:

  • Tag management:
    Google Tag Manager (Google LLC)

  • Live chat platforms:
    Smartsupp widget (

The website uses so-called cookies. "profiling" through the Google tag manager service, aimed at creating profiles relating to the user and used in order to send advertising messages in line with the preferences expressed by the same in the context of surfing the net.

Functional cookies

  • First name ssupp.vid The main purpose of this cookie is to identify visitors to your website. Based on this, we can associate the visitor with a conversation when the page is reloaded. As a result, the ongoing conversation does not disappear even after the page has been reloaded, so visitors can continue where they left off. This cookie then allows us to view the source, browser information and number of visits listed in the visitor information in the Dashboard.
  • Duration 6 months
  • Functional local storage

Name_ss.enableSounds Stores the user's preference for playing sounds in the chat window. This is local storage, i.e. persistent storage until the application or user deletes it.

ssupp_ Stores data relating to visitor and user preferences. The message (automatic) is triggered when a visitor sends a message. This is local storage, i.e. persistent storage until the application or user deletes it.

ssupp_message Saves the message that the user started typing so that when the user reloads the page, the message is preserved and doesn't disappear. This is local storage, i.e. persistent storage until the application or user deletes it.

ssupp_opened Stores the value of the open/closed chat so that when the user reloads the page, the chat box returns to its previous state. This is local storage, i.e. persistent storage until the application or user deletes it.

ssupp_vid It works the same way as the ssupp.vid cookie. This is local storage, i.e. persistent storage until the application or user deletes it.

Analytical cookies

The following cookies are stored when using Smartlook registrations.

First name SL_C_23361dd035530_KEY project key Cookies stored on websites that use Smartlook. This is an analysis tool that uses cookies, text files stored on your device, to analyze your behavior on websites. These cookies allow us to anonymously link the visits of individual visitors. Smartlook will use this information to provide an overview of the use of the website exclusively to the website operator. For more information, consult the Terms of Service and the Privacy Policy directly on the Smartlook website. 2 years

SL_C_23361dd035530_SID ID of the current session 2 years

SL_C_23361dd035530_VID Visitor ID 2 years

Marketing cookies

First name ssupp.visits This cookie is used to store the number of previous visits by the visitor. Based on this, we can then target automated messages and chatbots more accurately. 6 months

Marketing Local Storage (Web Storage)

First name ssupp_ Stores data relating to visitor and user preferences. This is local storage, i.e. persistent storage until the application or user deletes it.

ssupp_visits Like the ssupp.visits cookie. This is marketing information which should not be allowed if the visitor does not consent to marketing cookies. This is local storage, i.e. persistent storage until the application or user deletes it.

Legal references

This privacy statement has been prepared on the basis of multiple legislative systems, including articles 13 and 14 of Regulation (EU) 2016/679.

Unless otherwise specified, this privacy statement applies exclusively to this Application.